Privacy Policy

1. Who we are

Sutera Sites (ABN 74 177 391 469) is a Melbourne-based web design and digital marketing agency. This privacy policy explains how we collect, use and protect information you share with us through suterasites.com and any related services.

2. Information we collect

We collect the following categories of information:

• Contact details you submit through our contact form (name, business name, phone, email, service interest and any message).
• Correspondence between us, including emails, calls, SMS and messages.
• Technical information about your visit: IP address, browser type, device type, pages viewed, referrer.
• Analytics data via Google Analytics 4 and Google Tag Manager.

3. How we use it

• To reply to your enquiry and provide quotes or services.
• To deliver and improve the services we provide to you.
• To measure and improve our website and marketing.
• To send transactional communications related to work you've engaged us for.
• To comply with legal and regulatory obligations.

4. Who we share it with

We do not sell your information. We share limited information with third-party tools we use to run our business, including:

• Formspree (form submissions).
• Google (Analytics, Ads, Workspace for email).
• Cloudflare (hosting and security).
• Stripe (payment processing for subscription clients).
• Supabase (client-side application storage, where applicable).

These providers have their own privacy practices. We choose them for reliability and reputable data handling.

5. Cookies and tracking

We use cookies and similar technologies to measure how the site is used, improve our services, and track the effectiveness of advertising. You can disable cookies through your browser settings. Some site features may not function correctly if cookies are disabled.

6. Data retention

We keep your information only as long as we need it for the purposes outlined above, or as required by law. Enquiry data is kept while there is an active prospect or client relationship, and typically for a reasonable period afterwards for reference.

7. Your rights

Under the Australian Privacy Principles, you have the right to access, correct or request deletion of the personal information we hold about you. To make a request, email us at suterasites@gmail.com.

8. Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. No method of transmission over the internet is 100% secure, but we use industry-standard providers and encrypted transmission wherever possible.

9. Changes to this policy

We may update this policy from time to time. The most current version will always be posted on this page with an updated date at the top.

10. Contact

Questions about this policy or your data? Email suterasites@gmail.com or call 0434 542 005.