Terms of Service

1. Agreement

These terms govern services provided by Sutera Sites (ABN 74 177 391 469) to you, our client. By engaging us, accepting a quote, or paying an invoice, you agree to these terms. Specific service details and pricing are confirmed in a separate quote or written agreement.

2. Scope of work

The scope of each engagement is set out in your quote. Work outside the agreed scope ("scope creep") will be quoted separately before it is started. We will always tell you in advance if something you're asking for sits outside the current scope.

3. Website subscription

• Website subscriptions have a minimum term of 6 months from the first payment date.
• After the minimum term, subscriptions continue month-to-month and can be cancelled at any time with 30 days' notice.
• Subscriptions include hosting, SSL, domain management (where provided by us), and agreed monthly updates.
• If you cancel during the minimum term, the balance of the minimum term becomes payable.
• On cancellation, we can arrange export of your site content and static files for a reasonable one-off fee.

4. One-off builds

One-off website builds are paid in two parts: a deposit at kickoff and the balance at launch. You own the final code and content. Hosting is either arranged by us and handed to you, or set up directly under your account, depending on what we agree.

5. Google Ads management

• The 2-week free trial covers our management only. Ad spend is paid directly by you to Google.
• After the trial, ongoing management is billed monthly on a month-to-month basis, unless otherwise agreed.
• The Google Ads account is owned by you. Access can be revoked by you at any time.
• Results are not guaranteed. Google Ads is a performance tool and outcomes depend on budget, market, offer and seasonality.

6. Design and print

Design work is quoted per project. Each project includes two rounds of revisions on the final concept unless otherwise specified. Print production costs (paper, printing, delivery) are quoted separately and paid at cost plus any agreed handling fee.

7. Social media management

Social media management is delivered on a month-to-month basis. Scope (posting frequency, platforms covered, content types) is defined in the initial agreement. We post from your account with editor access; account ownership remains with you.

8. Payment terms

• Invoices are payable within 7 days unless otherwise agreed.
• Subscription payments are processed on a recurring basis via Stripe or direct debit.
• Late payments may result in service suspension after reasonable notice.
• All prices are in Australian dollars and include GST where applicable.

9. Intellectual property

On full payment, you own the final deliverables (website code, logo files, design files, copy, etc.) supplied to you. We retain the right to display completed work in our own portfolio, case studies and marketing, unless you ask us in writing not to.

10. Client responsibilities

You are responsible for supplying timely content, feedback, approvals and accurate business information. Delays in providing these may extend project timelines. You are also responsible for ensuring any third-party assets you supply (photos, logos, copy) are cleared for use.

11. Liability

To the maximum extent permitted by law, our liability for any claim arising out of the services is limited to the fees paid by you in the 3 months preceding the claim. Nothing in these terms excludes your rights under the Australian Consumer Law.

12. Termination

Either party may terminate an engagement with reasonable written notice. On termination, you will be invoiced for all work performed up to the termination date, plus any outstanding minimum-term obligations.

13. Governing law

These terms are governed by the laws of Victoria, Australia. Any disputes will be dealt with in the courts of Victoria.

14. Contact

Questions about these terms? Email suterasites@gmail.com or call 0434 542 005.